Uvently Buyer Terms And Conditions

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1. Introduction

1.1 These terms and conditions, together with our privacy policy sets out the legal terms and conditions (the “Terms”) on which we make available to you our online services for buying event tickets (the “Services”).

1.2 By using our website as ticket buyer (“you”), you agree to these Terms. Please read these Terms carefully and make sure that you understand them. If you do not agree with Terms, please do not use our website.

2. Who we are

2.1 Our website (uvently.co.uk) is operated by Uvently Limited (“we”, “our”, “us”)., a company registered in England and Wales under company number 13463150.

2.2 You can contact us by emailing us at [email protected]

3. Modification of Terms

3.2 We may amend these Terms from time to time. You should check the website from time to time to review the then current Terms, as they are binding on you.

4. Your Contract with Sellers

4.1 We offer a web-based service and app enabling you to sign up for an account to access our online platform to buy tickets from online sellers (“Sellers”).

4.2 As a ticket buyer you warrant that you do so as an individual and not for any commercial purpose.

4.3 You accept and acknowledge that we merely provide the Services as agent, via which you users of our Services may buy and sell tickets and that we are not responsible for, nor a party to the contract for purchase of the tickets, which is solely between you and the Seller.

4.4 You agree and acknowledge that a contract shall be formed when you agree to purchase tickets offered by a Seller.

4.5 We are not responsible for the accuracy or legitimacy of any Seller and the ticket information posted by Sellers, and it is your responsibility to ensure that details of the tickets listed correspond with the event that you are interested in, and to verify them.

4.6 We shall not be liable to you for any delay, omission or refusal of the Seller in issuing or selling any tickets. Both we and the Seller reserve the right to cancel or refuse any ticket purchased which we or the Seller reasonably suspects to have been made fraudulently or through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity.

5. Liability

5.1 We are responsible to you for foreseeable loss and damage caused only by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if both, we and you knew it was reasonable to expect that it might happen.

5.2 We shall not be liable to you in any way for the acts or omissions of any other user of the Services, including but not limited to a Seller who does not send tickets to you that you have paid for. 

5.3 It is important to understand, and you by using the Services warrant to us as such, that you acknowledge that it is the Seller, not us, that owns and sells the tickets to you. Your contract for the sale and purchase and delivery of the tickets, and all matters to do with any failure to do so, are matters directly between you and the Seller, not with us, and we carry no responsibility for such matters. 

5.4 We make no warranties or representations as to the conduct of Sellers. In no event shall we be liable for any loss or damages whatsoever, whether direct, indirect, special, general, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of your account or the functions or Services.

5.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Service including applicable consumer protection laws.

5.6 In any event and to the greatest extent permissible by law, our maximum liability to you for any loss or damage suffered arising out of or in connection with your use of the Services will be £100.

5.7 We are not liable for business losses. We only supply the Services for to consumers as individuals. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

6. Content standards

6.1 You agree that you own all rights in and have responsibility for ensuring the legality, reliability, integrity, accuracy and quality of all content (which may include, text, pictures, reviews of the Seller and the event) which you upload to our website or app (“Your Content”). By uploading Your Content, you grant us an unconditional, non-exclusive, transferrable, royalty-free, worldwide licence to use Your Content in any manner necessary for the provision of the Services.

6.2 In order to use our Services you must comply with the following standards when submitting Your Content to our website or app:

  • You must ensure Your Content is accurate and complies with all applicable laws; and
  • You must not use our Services, website or app to collect content from Customers or event attendees which you do not need, for example, card details, passwords or any other excessive or unnecessary personal data, in particular special category data being information revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data. This provision does not prevent you from collecting special category data to the extent this is necessary for your event e.g to allocate seating for people with disabilities.

6.3 Your Content must not:

  • be unlawful, harmful, threatening, defamatory, obscene, deceitful, fraudulent, infringing, harassing, morally repugnant or racially or ethnically offensive;
  • facilitate illegal activity;
  • depict sexually explicit images;
  • promote violence;
  • be discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age; or
  • infringe any copyright, database right, trade mark or any other intellectual property right of any other person.

7. Links and Third-Party Content

7.1.  While we will do all that is reasonable to review the appropriateness of the content on the website/app not all the information and content provided by Sellers can be checked to ensure it is accurate and/or inoffensive. You must rely on your own enquiries as to the accuracy of information provided on the website and app, including venue, artist and program information, seating arrangements and audience capacity.

7.2.  The website and app may contain links to third party websites which should be used at your own discretion. We do not sponsor or endorse any external website. We are not responsible for the content or reliability of any linked websites and cannot guarantee that these links will work all of the time or will not contain viruses.

8. Data Protection

8.1 We are committed to protecting your personal information and will only use it in accordance with our privacy policy available at uvently.co.uk.

9. Price and Payment

9.1 Prices for the tickets and/or associated services are set by the Seller and displayed on the website or on our app.

9.2 We charge a transaction fee on purchase of tickers and/or associated services for the use of the app,  the transaction fee is set by us and displayed on the website or our app.

9.3 Payment for the tickets must only be made via our payment platform on the website or our app. You shall not make any payments directly to the Seller.

10. Refunds

10.1 Because all transactions are between the Seller and you and we are not party to those transactions, you should contact the applicable Seller with any refund requests.

10.2 Transaction fees are automatically refunded if refunds are authorised via the our website or app.

11. Governing law and jurisdiction

11.1 These Terms shall be governed by and construed in all respects in accordance with English law and you can bring legal proceedings in respect of the tickets in the English courts. If You live in Scotland, you can bring legal proceedings in respect of the tickets in either the Scottish or the English courts. If You live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.